Special/Custom Order - Special or custom order requested by the customer will not be refundable or exchangeable unless product is damaged during transit. Order with special order status will be communicated to the customer for approval prior to processing.

ForthComing items - In order to provide the latest and the most trendy fashion products to our customers we sometimes offer forthcoming items. These are the items that are still in the manufacturing stage but we will like to give our customers a chance to reserve them before they become available. Note: Please do not place an order with both forthcoming and regular items in it as it will delay the delivery of the regular in stock items. For forthcoming items you will be charged only when we ship out the items. Please email us here Online Case Form if you have any question.

Product Condition - All products are examined and sold NEW to our customers. We work closely with our suppliers and warehouses to get the latest and newest product to you. Please note that the package box may be sometime distorted due to shipping conditions beyond our control.

Order Processing - It takes about 1 business day to process your order. We will make every attempt to ship your items on the same day you placed the order if they are in stock.

Order Status - Order status are updated on an ongoing basis.

Pricing - All prices are subject to change without prior notice. Liability – CASANDRA Limited will not be responsible or liable for any labour, or incidental or consequential damage of any kind as the result of the product usage. Buyer shall assume the responsibility for operating the product in a safe manner and acknowledge any product risk. In no event shall our liability exceed the cost of the goods.

THESE TERMS, POLICIES AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.