Conditions for Returns:

CASANDRA Limited will replace a product or issue a refund at no cost to the customers if the product is delivered with one of these 2 conditions.

Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 1 business day and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges).

Defective Product - If you received a defective product, please notify us within 1 business day and we will arrange collection of the defective product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away. Please note that just because one or two items in a whole case are defective it does not mean that all of the items are defective. In such cases only a credit note will be raised.

Credit Card Refund: Credit back to your credit card will take 2-3 Working Days to appear on your credit card from the day we have received the returned products.

Paypal Refund: Refund will be issued via Paypal back to your account within 2-3 Working Days from the day we have received the returned products.

Other Refund: Either company cheque or store credits notes will be given to the customers for the value of the returned products.

No Returns will be accepted under the following conditions:

• right to a refund or credit. The customer will have to make arrangements with CASANDRA Limited to receive the refused shipment again.
• Any returned shipment without a prior notification to us does not constitute the right to a refund or credit and will be refused by CASANDRA Limited.
• No returns will be accepted after 2 days of delivery, regardless of reasons.
• We will not accept returns aside from wrong or defective products.  We will not accept returns if you do not like the looks or quality of the products.  If you wish to test out our products please just place a small order such as ONE Carton to examine our styles and quality.

Thank you very much.

CASANDRA LIMITED