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ACCESSORIES (9)
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1. Do you have a catalog that you can send me?
1) Do you have a catalog that you can send me? Yes we do have a hard copy Catalogue that we can send you. Kindly click on the following link REQUEST A CATALOGUE and we will send you our catalogue. 2) What materials are the Shoes and Handbags made of? They are made of PVC (Poly Vinyl Chloride-aka man-made leather), PU (Poly Urethane-Shiny type of PVC), fabric, nylon, suede leather, etc... 3) Do you dropship? Due to the complexity and high cost of implementing the dropship program, it is not feasible for us to setup the program at this time. However, we will reconsider it in the future. 4) What is the delivery time frame? It takes Few Minutes for us to process an order, and then we use TNT Next Working Day Delivery for UK Mainland to ship out the merchandise on SAME DAY. Therefore 95% of the Orders are Delivered NEXT WORKING DAY to our Customers if the orders are placed before 2pm. 5) Do you have the items in stock? If the product is displayed online with the status ”AVAILABLE or IN STOCK “ then it means it is in stock at that time. However, sometimes due to the high volume of orders some item may be already out of stock by the time an order is placed. Therefore normally we can fulfill about 95%-100% of the orders. 6) I need a RMA for my order Please read our Return Policy at http://www.casandrashoes.co.uk/returnpolicies.php and follow the instructions there. 7) I need to obtain more information (size, dimension, appearance) for certain products? Please check out the product description of the products. If the information is not available please contact us here Online Case Form and we will try our best to provide the information. 8) Some items are missing from my order. If you have been billed for items that are not received please contact us here Online Case Form and we will investigate the matter immediately. 9) Do you sell fake/replica/knockoff fashion accessories? No, we don't. We only sell high quality, non-brand products. 10) I have my own design and wishes to custom made my merchandise, can you do that? Yes, we can manufacture any fashion Shoes and Handbags, as long as it is legal to do so. The minimum requirement is 600 pairs per style of shoes and 50-100 pieces for Handbags and different products have different requirement. 11) What payment methods do you accept? We accept: Visa/ Mastercard / /American Express, Paypal with confirmed address, Cheque / and Wire Transfer. 12) Do you ship internationally? Yes we do ship worldwide, but please be aware of the relatively high cost of shipping. 13) Do you offer discounts for volume purchase? Yes we do.
For more information about discount prices please contact our sales team on 0208 751 1506 or email us at enquiries@casandrashoes.co.uk 14) What is the minimum purchase requirement? For Shoes It is only ONE CARTON Prepack , it has to be one Style in one Colour. For Handbags it is only 3 Pieces per colour per style 15) I want to pay by wire transfer, what are the instructions? Once you have placed and confirmed your order, we will provide the necessary wire transfer instructions to you 16) I want to pay by paypal, what are the instructions?
*Goto www.paypal.com and register for a new account if you do not already have one. Please make sure that the email you are going to use to apply for the Paypal account is the same as the one you used to register on iMotorgear.com
*Login to your account and click on the tab "Send Money"
*In the "Recipient's Email" field, please enter "casandra@btconnect.com"
*In the "Amount" field, please enter the total amount from your order. You should find this either in your confirmation email or the "Order Status" menu.
*In the "Currency" field, please leave it in "GBP"
*In the "Type" field, please choose "Goods (other)"
*In the "Subject" field, please enter your order number for this order. You should find this either in your confirmation email or the "Order Status" menu.
*In the "Note" field, please enter any instructions or comments that you want to tell us.
*Click the "Continue" button, and you will be directed to the shipping page. Please make sure you enter a CONFIRMED address here. Ceri International will NOT ship products to an unconfirmed address.
*Finally click "Send Money" and you are all set!!! 17) How much does it cost for shipping? For UK Mainland Orders:
Rough calculations:
If the order is 4 or more Cartons of Ladies Shoes, Slippers and Sandals it roughly works out to be £2.50* per Carton and If the order is 4 or more Cartons of LadiesBoots it roughly works out to be £4.00* per Carton
(*- Please note these are approximate prices and are subject to change prior to the customer notice).. For International Orders:
We use efficient and cost effective carriers depending on the volume of your orders. 18) How long is the backorder or presale? Normally if an item is backorder, it will take between 4-5 weeks to restock. We do not restock every item; only items that are popular may be restocked. 19) Why is my credit card charged when you didn’t ship my order yet? There is a difference between "Authorization" and "Charged". Like any other credit card purchase, the credit card company will put a hold on the funds that are reserved for the merchants to charge at a later date. We only charge when we shipped the products, therefore the transaction is just authorized. 20) What do all the shipping methods mean? We Use TNT Next Working Day Delivery Service for all our consignments to UK Mainland.
Parcel force and other efficient and cost effective couriers for International Consignments. 21) Do I need to have a company in order to buy from CASANDRA? You do not need to have a company in order to buy from us as long as your order meets the minimum order requirement. 22) Who do we trade with? We trade with Independent Wholesalers and Retailers, High Street Retailers, Internet Retailer, Market Traders. 23) How are our Products Packed? Our products are packed in a Cartons. Each pair of shoe is packed in an individual shoe box with the description printed on each Shoe Box and Carton such as Style No., Colour, Size and Carton Dimension. Most of our products are prepacked as 12 pairs in a carton. 24) What is the Size to Pairs proportion in a pack? Most of our packs of ladies footwear have UK Sizes 3 to 8.
Most Common Size to Pairs proportion in a pack of 12 pairs of Ladies footwear is as:
SIZES: 3 4 5 6 7 8
PAIRS: 1 2 3 3 2 1
If the Number of Pairs in a carton is more than 12 pairs then the size to pairs ratio will be different.
25)Can we sell Mix styles and Mix Colours of shoes in one pack? We cannot sell single pairs or mix the Styles, Sizes or Colours as all our Products are prepacked. 26)Any other query? For all other queries, please fill in our Online Case Form. And we will reply to your query at the earliest we can. |
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